Shipping policy

Free shipping on all U.S. orders. We currently ship to addresses in the United States only.

Delivery time

Most orders arrive within 5–10 business days of purchase. This estimate includes the time we need to prepare your order. Some items may take longer; if so, we will let you know by email.

Tracking

When your order ships, we will email you a tracking number. Tracking can take a day or two to show updates after it is issued.

Multiple packages

Items in the same order can ship separately and arrive on different days.

Wrong or incomplete address

Please check your address at checkout. If a package is returned to us because of an incorrect address, we can re-send it once the additional shipping cost is covered.

Lost or delayed packages

If your tracking has not updated for 7 days, or your order has not arrived after 14 business days, contact us at verlanneshop@gmail.com with your order number and we will look into it.